|Posted on September 19, 2010 at 4:10 PM|
At Pacific Steam Carpet Cleaning our goals are to provide you a superior service and educate you to make the best decisions. In this feature we cover the first 4 mistakes to avoid when chooseing a carpet cleaner, originally published from: ABCNews.com, October 1, 1999
We asked the certified expert we consulted for our carpet cleaning story, Joe Polish of EthicalServices.com, to put together this consumer guide to help you protect yourself from carpet-cleaning scams: Here are eight mistakes consumers should avoid making when picking someone to clean their carpets:
MISTAKE #1: Choosing a carpet cleaner based on equipment alone.
No question, your carpet cleaner needs first-rate equipment. But he also needs something else. He needs employees who are skilled at operating that equipment. Many co0mpanies own hot-water extractors, but very few companies teach their employees how to use them properly. The best way to know that the carpet cleaner’s employees have been properly trained is to make sure the cleaner has been certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC). Before you choose a carpet cleaner, ask to see written proof of the company’s and the technician’s IICRC certification.
MISTAKE #2: Low price could be a problem in three ways:
(1) low price can be the bait that attracts your phone call. But once the cleaner gets into your home, he pressures you into a much more expensive job. (2) Low price can be for single-process cleaning. Rarely does the consumer know what this means and, when told, ask s for dual-process cleaning instead, which costs much more. (3) Low price means the carpet cleaner has cheap equipment, which will not effectively clean your carpet.
MISTAKE #3: Choosing a carpet cleaner based on a single telephone call.
Instead, invite the person to your home and ask for a specific written quotation. Then you’ll know exactly what the carpet cleaner recommends – and you won’t be the victim of high-pressure tactics when the technician steps into your living room.
MISTAKE #4: Choosing a carpet cleaner who doesn’t offer a money-back guarantee.
In my view, every carpet cleaning company should be fully accountable for its work. And if you aren’t pleased with the job in every way, you shouldn’t have to pay for it. Period. Not all carpet cleaners offer a guarantee. Or, if they do, the guarantee may be "limited." Ask the carpet cleaner if he offers a money-back guarantee and then make sure the carpet cleaner includes his guarantee on his written quotation.